About Scentsy Diffusers & Oils:
Q. How does a Scentsy Diffuser work?
The Scentsy Diffuser is an ultrasonic nebulizing diffuser. Essentially, a small ceramic disk in the water reservoir – called a nebulizer – vibrates at high frequencies to break the water and oil down into fine microscopic particles that are dispersed into the air.
Q. Do the diffusers get hot?
No. The Scentsy Diffusers uses cold-mist technology to disperse fragrance. It contains no heating element.
Q. Does the Scentsy Diffuser come with any diffuser oils?
No; all diffuser oils must be purchased separately.
Q. How much oil and water should I use?
Add water to the reservoir fill line (about 120 mL). We recommend starting with 4-5 drops of oil to start and adding more or less to suit your personal preferences and the size of your space.
Q. Can I use other company’s oils with it?
Yes. Though Scentsy Oils have been specifically formulated for an optimal fragrance experience, using other companies’ oils will not harm the Scentsy Diffuser or void the warranty.
Q. Should I use distilled water?
The Scentsy Diffuser is the most advanced diffuser on the market; you do not need to use distilled water. We recommend using clean, cool tap water. However, customers with hard water or customers who live in areas with high mineral concentration in their water supply may choose to use distilled water to prevent scaling.
Q. Is the Scentsy Diffuser protected by a warranty?
Yes. Scentsy diffusers are warranted to be free from defects in material and workmanship for the lifetime of the product. Any diffuser found to be defective or damaged under normal use and care will be replaced with the same, or comparable, product at Scentsy’s discretion. We encourage you and your customers to compare our warranty with other diffusers; you’ll find ours is the most generous warranty on the market. Register Your Scentsy Diffuser Here
Q. Will it damage my hardwood floors, walls, clothes, furniture or ceilings?
As with any product that uses/contains water, damage can occur to some surfaces and fabrics. Use with caution around these materials.
Q. How long does it take to work?
You’ll notice fragrance almost instantly when you use the Scentsy Diffuser. This also allows you to easily change out the water and oil for a completely different fragrance experience as often as you wish.
Q. What are the benefits of using a Scentsy Diffuser?
There are many benefits to using a Scentsy Diffuser. First, because the diffuser uses cold-mist technology, the fragrance character remains consistent throughout the fragrance experience. Second, the diffuser offers high, low and intermittent diffuser modes, giving you more control over the intensity and longevity of your fragrance experience. Third, the diffuser offers 16 different light modes, allowing you to change your lighting to complement your décor or mood. Fourth, you can customize your fragrance experience by adding more or less oil, or combining oils.
Q. What are the different light options?
The Scentsy Diffuser features 16 elegant light options to suit your mood. There are two light modes, white and color. The white mode features high, low and candle-flicker options. The color mode features a continuous cycle of 12 colors (fuchsia, red, orange, yellow, lime, green, aquamarine, white, azure, blue, lavender, and purple), or hold the light button for 1.5 seconds and set the diffuser on one color to complement your mood, décor or oil. The Scentsy Diffuser may also be used with no light.
Q. What if it runs out of water?
The diffuser will automatically shut off when it runs out of water.
Q. How long can I leave the Scentsy Diffuser on?
The Scentsy Diffuser is designed to run for 4 to 8 hours depending on the density of oils and what setting is used.
About Scentsy Essential & Natural Oils:
Q. What is an essential oil?
Essential oils are aromatic oils extracted physically (typically using steam distillation or expression) from naturally occurring plant substances such as citrus peel or pulp, leaves, stems, flowers, bark, roots and other plant parts.
Q. What is a natural oil?
Natural oils are either created from a natural source or single molecules are extracted from an essential or naturally-occurring oil. To create natural oil from a natural source, two or more isolated molecules may be combined together or combined with naturally-occurring enzymes to create a new molecule. While this new molecule may not be found in nature, only natural ingredients are used to create it.
Q. What is the difference between Scentsy Essential Oils, Essential Oil Blends and 100% Natural Oils?
Scentsy Essential Oils consist of a single essential oil. Scentsy Essential Oil Blends are blends of two or more essential oils. Scentsy 100% Natural Oils are blends of two or more natural and essential oils. All Scentsy Oils are 100 percent natural and naturally-derived; no synthetic ingredients are used.
Q. Where are Scentsy Oils manufactured?
We currently work with seven fragrance companies worldwide to manufacture Scentsy Oils. We will continue to expand our network of distributers to continue delivering the best fragrance experience.
Q. Will existing Scentsy Bar fragrances be offered in the future?
The Scentsy Diffuser is an entirely new way to experience fragrance, so at launch, we wanted to introduce entirely separate fragrances. We may consider extending our Scentsy Oil fragrances to include Scentsy Bar fragrances in the future.
Q. Does the character of natural and essential oils fluctuate over time?
Yes. Natural and essential oils are subject to character (odor and color) variations caused by environmental factors such as flooding, drought and changing weather cycles. Though we profile our natural and essential oils and have established an acceptable range of variance, minor variances in the character of an essential oil or oil blend may be detectable from time to time.
Q. Do natural and essential oils expire?
Since natural and essential oils are derived from 100 percent natural materials, their potency may vary over time. For best results, we recommend storing your Scentsy Oils away from extreme fluctuations in heat or light. For best results, use Scentsy Oils within two years of purchase.
Q. Do I need to shake Essential Oil Blends or 100% Natural Oils before use?
No. It’s not necessary to shake Scentsy Oils prior to use, but doing so will not affect your fragrance experience.